Exchange & Return Policy

Exchange Policy

The products will only be exchanged if we have failed to deliver the right size. All the sizes are clearly mentioned on our website and it is the customer's responsibility to check the sizes before ordering. In case the customer orders the wrong size, there would be 25% deduction in price for the exchange item. Lingerie & Loungewear items cannot be returned or exchanged.

As we are sourcing the products from outside the country, the size exchange would only be done if the issue is at Zeethentic's end. The exchange request will only be entertained within 7 days of receiving the products.
The customer would be liable to pay the courier charges to return the product to our address.

After 7 days it will be solely company decision to fulfill your request or not.
Zeethenic holds the authority to reject any exchange claim if not met with company policy as mentioned in above paragraph. For exchange please email us at zeethentic@gmail.com or call us at +92 346 3259151.

 

Refund and Cancellation Policy

Refund or return will only occur if :-
1. The wrong item was sent.
2. The item is defective.
3. The item was damaged in shipping. You can claim refund within 7 days from date of item(s) delivered to you. In case of refund the customer is responsible for sending the item(s) back to us and we will process the refund after receiving the item(s) and inspection of item(s).

Please note that cash refunds will only be given on damaged articles if a fresh item is not available. We make sure that the items are in their best condition before they are being dispatched, however, if the customer receives a damaged article, they can ask for a full cash refund by emailing us on zeethentic@gmail.com.

You can cancel your order before confirmation. After confirmation it will be not possible to cancel the order. Refunds/Cancellation will be made onto the original mode of payment and will be processed within 3-7 working days depending on the mode of payment that the customer used.
In case of COD once a refund is confirmed we will initiate it either by issuing a voucher.
The customer will be responsible for paying the shipping cost of returning item. Please note that your shipping cost is non-refundable.